Voiding a Payment

ORDER MANAGEMENT > ORDERS

When modifying an order, the order total may change. If it is a credit card transaction, you must void the payment before re-submitting the order.

This procedure also applies when Customers use the ApplePay payment method.

A payment can only be voided if the payment status is new, otherwise, the Void Payment button is disabled. When you void a payment, the entire payment is removed from the user interface and the remaining amount in the payment tab header is updated. When you remove the only payment in an order, the payment is replaced by a blank payment amount which is the order total.

1.

Click the Order that requires a voided payment.

2.

Select the Payment tab.

Figure 1 - Orders, Payment tab

3.

Validate Payment Information and Payment Details.

4.

Click Void Payment.

The Confirm Void Payment dialog box appears.

5.

Click Yes to confirm or No to abandon void payment.

Figure 2 - Confirm Void Payment dialog box