Shipment Statuses
Shipments are assigned or offered to stores according to the rules set by your organization, that is,
After a shipment is accepted, the shipment status reflects its stage within the defined workflow.
To change the status of an order, tap the action button at the bottom of the window.
| • | An arrow is displayed on the button when a single action is possible. Tap the arrow to execute the action without a confirmation message. |
| • | An icon is displayed on the button when multiple actions can be selected. Tap this icon to reveal a list of actions you can choose from. |
An order shipment with a Picking in progress or Packing in progress status cannot be updated while an other user is fulfilling the order. When an order shipment is fulfilled by an other user, the action buttons are dimmed or hidden. Only administrators can cancel picking or packing for another user.
Possible actions
| status | description | possible actions |
|---|---|---|
|
Offered |
New shipment offered to your store in Competitionmode. |
Seize the shipment. Ignore the shipment. |
| Pending Response | New order attributed to your store if it is |
Accept Shipment Decline Shipment |
| Ready for Picking | The order has been accepted by the store |
Start Picking |
| Picking in Progress | The picking process has begun but has not yet been completed. |
Mark as Completed or Cancel Picking |
| Ready for Packing | The items have been picked and are ready to be packed for shipping. |
Start Packing |
| Packing in Progress | The items are being packed and the packing slip is being printed. |
Print Packing Slip Complete packing to indicate that the parcels are ready to be shipped, transferred or picked up by the customer. Cancel Packing |
|
Ready for Booking |
The shipment is ready to be shipped to the customer's shipping address. You can now ask the system to select a carrier and to attribute tracking numbers to the parcel(s). |
Request a pickup from the carrier Print packing slip Print shipping and return labels |
|
Ready for Shipping |
The shipping label can now be printed. The carrier must be notified that a pickup is required. Indicate that shipping is completed by tapping the action button when the carrier has picked up the parcel(s). |
Complete Shipping |
| Ready for Pickup | The customer has been notified by email that their order is ready. The parcels are waiting to be picked up by the customer. |
Complete Pickup Cancel Pickup |
| Ready for Transfer | The shipment is ready to be sent to the pickup location selected by the customer. |
Complete Transfer |
|
Pending Reception |
The shipment is in transit between the store that fulfilled the order and the store selected by the customer as a pickup location. |
Accept the shipment |
|
Shipping Completed |
The shipment has left the store, it has been handed over to the carrier. The customer receives an email containing a shipment confirmation and a payment receipt. They will receive an email of this type for every shipment in the order. When the last shipment leaves the store, if the order contains multiple shipments, the customer will receive a confirmation that the final shipment is on its way that all their items have been shipped. |
|
|
Transfer Completed |
The shipment has left the store, it has been sent to the pickup location. |
|
|
Pickup Completed |
The customer has retrieved their purchases. |
|
In an order list, regardless of the order shipment status, you can swipe left to reject the order shipment. The order shipment will be rerouted to another store or warehouse.