About Organizations

Organizations are groups of customers that are affiliated: they can be part be of the same business, society or association. A customer can be linked to an organization and an organization can contain several (two or more) customers.

These affiliations exist for a particular purposes that are defined by customer needs. Some examples are:

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a group of customers who make purchases on behalf of their organization

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a group of customers who want to have their purchases delivered to a shared address

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a university that offers student rebates at a particular store

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a group of customers who all shop at the same online store

A customer in an organization can place an order without having an address in the address book that is specific to that customer: the address is based on the organization itself and not on the individual customer record.

Key points about Organizations:

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customer addresses are saved at the organization level and every customer who belongs to the organization can access all of the addresses

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individual customers can view every order that is made by any other member in their organization

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even though addresses aren't saved at the individual, customer level, all addresses entered during checkout are sent to ERP (enterprise resource planning) and the organization is automatically updated with any new, valid addresses