Order Configuration Details Panel

Use the Order Configuration Details panel to configure options related to order management and also website management.

Accessing the Order Configuration Details panel:

1. From the Navigation panel, click Configuration.
The Order Configuration Details panel is displayed.

The Order Configuration Details panel consists of the following tabs:

System Configuration Tab

The System Configuration tab is displayed by default when you view the Order Configurations Details panel. Using this tab you can configure options related to order management.

The System Configuration tab contains the following controls and commands:

Name

Description

General Settings section

Contains controls to adjust the Order module functionality.

Cart expiration days

Specify the number of days that a user's cart is saved. After this period any carts that have not been converted into orders are deleted.

Upper boundary for order value filtering

Specify an upper limit for the value filter on the Orders page.

New Order lightbox:
Limit customer search results to current/child scopes only

Select the Yes radio button to limit the customer search to current & child scopes. Otherwise, it searches through all scopes.

New Order lightbox:
Default tab of Order Location step

Select the default tab for the Order Location panel of the New Order lightbox. Choices are: Scope (default), Search, or Store Locator.

Allow manual adjustment of shipment total

Select the Yes radio button so that CSRs can make adjustments (before payment) to an order's total. Selecting this option adds an Adjust Price control (upper right) on the Payments details panel of the Order Modification and the New Order lightboxes.

Inventory statuses considered as available to order

Specify the inventory statutes that are considered as available to order. Choices are: In Stock and Back Order.

Allow in store picking with the ship to store fulfillment type

Specify whether or not you allow in store picking with the Ship to store fulfillment type. Selecting the Yes option means that the business allows the store to pick from their inventory before the warehouse fulfills the order.

Order Processing Settings section

Contains order processing settings and a list of Orckestra Commerce Cloud default processing workflows.

Note: Do not modify these values unless you have implemented and installed workflows to replace them.

Apply order fulfillment processing workflows

Select the Yes radio button to apply order fulfillment processing workflows.

Note: The system will enforce the transition of the fulfillment states based on the selected workflow. Disable this option if the fulfillment of the order is being managed from an external system and Orckestra Commerce Cloud is a slave to this process.

Allow the modification of submitted orders

Select the Yes radio button so that submitted orders can be modified.

Note: The system will allow the modification of a submitted order. Disable this option if the details of the order are being managed from an external system and Orckestra Commerce Cloud is a slave in the order management process.

Enable system logging of order activities

Select the Yes radio button to enable system logging for order activities.

Note: The system will internally log order-related activities. This data may be used for low-level audit reports and is not related to the information presented in the History tab of an order.

Warning:

Note: Changing the default workflows will impact order processing performed on all carts and orders. Please ensure that the names entered are accurate and apply to all scopes.

Default Cart Total Workflow

Calculates the total price of a Cart's contents.

Note: This workflow is executed by default whenever the cart is requested and no other workflow has been defined. Typically, it should contain relatively lightweight cart processing and validation activities as they will execute on each GetCartRequest operation.

Default Order Total Workflow

Calculates the total price of an Order.

Note: This workflow is executed by default whenever a draft of an order is saved in the Orchestration Console. Typically, it should contain lightweight validation activities and operations to make its execution go unnoticed by an order editor.

Default Cart Checkout Workflow

Process for checking out a Cart.

Note: This workflow is executed by default just prior to a cart being submitted to become an order. Typically, it should contain validation activities. If no validation errors are found, the order may be created. If validation errors are found, the workflow will return a result-set containing the cart details along with the validation errors.

Default Submit Order Workflow

Process for submitting an Order.

Note: This workflow is executed by default whenever a new order or order modification is submitted in the Orchestration Console. Typically it should contain validation activities. If no validation errors are found, the order will be created or modified. If validation errors are found, the workflow will return a result-set containing the details of the order draft along with the validation errors.


Custom Configuration Tab

Use the Custom Configuration tab to create your own configuration settings.

The Custom Configuration tab contains the following controls and commands:

Name

Description

Name

Specifies the name of the custom configuration setting. The name of the configuration setting must be unique.

Value

Specifies the value of the custom configuration setting. The value is stored as a string.

To sort the list of settings by name:

Click the header of the Name column.

The list of settings will cycle through being sorted in ascending then descending order.


REFERENCES

Manage Order Configurations
Enable Order Auditing