Deactivating a Product

PRODUCT MANAGEMENT > PRODUCTS

When you need to keep a product in your catalog in the Product Management but you want it to be inaccessible in searches and inventory in the Order Management application, you can deactivate it. Inactive products are not available for sale but remain visible and accessible in your product catalog in Product Management. Should circumstances change and the product becomes available again, you can reactivate it.

Deactivating a product

1. Double click a product.
2. Click the green Active toggle in the upper-right corner of the Product Details panel.

Figure 1 - Activation toggle - Active

The toggle color changes to gray and the text within it now reads "Inactive".

Figure 2 - Activation toggle - Active

3. Click Save.
4. Follow your internal publication workflow.

Result: The product no longer appears in the Order Management application. It therefore cannot be ordered, either by CSRs or by customers themselves.

Deactivating a product using a Schedule

1. Double click a product.
2. Click the Schedule button.
3. Click Set with date/time
4. In the end date field, click to open the calendar.
5. Select an end date and time.
6. Click Apply.

Figure 3 - Deactivating a product using a schedule

7. Click Apply once more.
8. Follow your internal publication workflow.

Note: When the Allow variant level override is checked, variants can be activated or deactivated independently from their base product.

Attention: Deactivating a product unchecks the Activate permanently option.

Result: The product no longer appears in the Order Management application on the selected time and date. It therefore cannot be ordered, either by CSRs or by customers themselves.

REFERENCES

• Activating a product
• Activating product variants
• Deactivating product variants