Setting Delivery Hours

SETTINGS > ADMINISTRATION

Use the Store Details panel to set store delivery hours.

Accessing the Store Details panel:

1.

In the Navigation panel select Stores.

2.

Locate and double-click the store that you want to view.

3.

Select the Delivery Hours tab.

By default, delivery hours are defined by the store hours, so most of the tab's contents are read-only.

If the store is virtual, the following steps do not apply as the Delivery Hours tab is inactive and cannot be modified.

Suspending delivery:

This task describes how to suspend delivery on a regular basis.

1.

Click the Operating Hours Same as list and select Custom to set the Store's delivery hours.

The delivery hours can now be changed.

2.

Clear the Available box.

A Closed label appears in the Opening Hour column.

3.

When you are finished, click  OK.

Setting the delivery hours for an active physical store:

This task shows you how to manually select delivery hours.

1.

Select the Delivery Hours tab.

2.

Click the Operating Hours Same as list box and select Custom.

The Schedule remains the same, but it can now be modified.

3.

Deselect the All Day check box for the weekday that you want to change.

A time span row appears with combo boxes in the Opening Hour and Closing Hour columns.

4.

In the Opening Hour box, click the Clock icon to open its time picker.

5.

Select an Opening time.

6.

In the Closing Hour box, click the Clock icon to open its time picker.

7.

Select a Closing time.

8.

If you want to add another time span for the day, click Add Hours.

Another time span row appears.

9.

Follow steps 3 to 6 to set another time span.

10.

Follow Steps 2 to 8 for each day that you want to change.

11.

When you are finished, click  OK.

Adding an exception to the general delivery hours:

1.

Select the Delivery Hours tab.

2.

Click the Add an exception button at the bottom.

3.

An exception row appears in the Exceptions section.

4.

In the Name box, enter a name that identifies the exception, New Year's Day, for example.

5.

In the Start Date combo box, click the Calendar icon.

6.

Select a Start Date in the date picker.

7.

In the End Date combo box, click the Calendar icon.

8.

Select an End Date in the date picker.

9.

If you want to add another Exception, click the Add an exception button.

Another exception row appears.

10.

When you are finished, click  OK.

Adding an exception where the store is closed:

1.

Select the Delivery Hours tab.

2.

Click the Add an exception button.

3.

An exception row appears in the Exceptions section.

4.

If the store is closed all day, such as on New Year's Day, clear the Opened check box.

A Closed label appears in the Opening Hour column.

Adding an exception where the store has modified opening and closing hours:

If delivery is available, but with modified hours, such as on Black Friday or Boxing Day.

1.

Follow the steps in Adding an exception to the general delivery hours.

2.

In the Opening Hour combo box, click the Clock icon.

3.

Select an Opening time in the time picker.

4.

In the Closing Hour box, click the Clock icon.

5.

Select a Closing time in the time picker.

Adding an exception that is an annual recurring event:

1.

Follow the steps in Adding an exception to the general store hours.

2.

Select the Recurring check box.

The Start and End Date boxes no longer display the year.

Managing the Delivery schedule time slots:

1.

In the Delivery Hours tab, click the Manage Schedule check box.

You will now be able to use the icon next to it to launch the Manage Schedule lightbox.

2.

Click the icon to launch the lightbox.

3.

Mouse-over an empty slot to display a hover-state (greyed).

4.

Select the slot by single-clicking it.

Although the grid is divided into 15 minute slots, this automatically selects a thirty minute range. However, you can start on a 15 minute line.

5.

OPTIONAL: You can hover over the top or bottom edge of a slot and, when a double ended arrow appears, drag the edge to a preferred start or end time. (This includes reducing the slot to a 15 minute range)

6.

OPTIONAL: You can also drag the entire slot to re-position it to another time in the same day or move it to another day of the week.

As you move the slot, it changes its new start and end time.

Over-lapping slots are prohibited as are slots that begin or end outside the boundary of the daily ranges defined on the Delivery Hours tabs.

7.

When you are finished, click OK to save the changes and return to the store's Delivery Hours tab.

When you return from the lightbox, you will see the number of time slots you created in the # of slots column.

When you have created your own time slots, making changes to your operating hours may impact your custom time slots.

Deleting a slot:

1.

Mouse-over a slot to display a hover-state (the slot time span is visible).

2.

A single-click removes the slot from the grid.

Adjust the vertical scale of the Schedule Management grid:

1.

In the Schedule heading, locate the Adjust Scale slider on the right.

2.

Click and drag the handle to adjust the vertical scale of the grid.

REFERENCES

•

Manage Schedule Lightbox

•

Setting Store Hours

•

Setting Pick-Up Hours